Privacy Policy

About Us

We (Switchly) operate this site to offer content and options in regards of but not limited to Home and Business Utility Services. Our services are free for you to use. We work directly with a panel of Service Providers and will present you with relevant offers from those providers based on the information you provide to us. We are paid by the Service Providers that we work with for advertising their products and services; however, this does not change the amount that you will pay.

We hold sole discretion for how content and offers are displayed. The information, including pricing, which appears on this site is subject to change at any time and does not warrant the accuracy or completeness of the information.

Once we’ve received your request for contact from a partner, we’ll connect you with one of our relevant Service Providers. We’ll tell the Service Providers who you are, and your Product requirements and they’ll then contact you directly. Our partner providers are listed below and are subject to change as new Service Providers both join and leave our panel.

You’ll see on our webform that we have a clear consent statement. This statement sets out that only the one Service Provider you select will be in contact. Your details will not be given out to more than one Service Provider.

There’s no obligation to purchase from the Service Provider that we suggest for you. Indeed, you don’t have to buy from any of them and you may find other Service Providers and/or deals you are eligible for elsewhere online.

We don’t work with any Service Providers until we have a legal contract in place. This is to ensure that they respect your data and rights by keeping your data secure and confidential, limiting their use of your data (i.e. to providing you with the requested Quotes / Matches), and not sharing your data with anyone else.

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at: enquiries@ropto.com or by post to:

Ropto Limited, Hale Place, 2nd Floor, 229 Ashley Road, Hale, WA15 9SX.

You may also contact us by telephone on: 0161 883 2976.

Our data protection registration number is: ZA044830. We are registered in England and Wales under company registration number 08915874. Our registered office address is: Lynnfield House, Church Street, Altrincham, WA17 4DZ.

Your Data Rights

You can control, access or restrict the use of your data, and you have rights under this policy. You can withdraw your consent (opt-out) for us to contact you at any time. Furthermore, you can request: a copy of your data (subject access request); request us to amend your data; request for us to restrict your data; and request for us to erase your data.

All your rights under this policy will be provided free of charge and within one month. Please use our contact details above to exercise any of your rights.

Why We Require Your Data

We obtain personal information from you solely in respect of your use of this website. When you provide your information to us, you consent for us to use your personal information to:

Let us confirm your registration by email;
Provide the services requested by you, namely transferring your data to the service provider that you have provided your direct consent to receive communication from;
To respond to any queries you may have; and
Administer our website, including ensuring that we can enable your use of the services on our website (including enquiries and complaints about our website) and improve your browsing experience by personalising the website.

We will not use your data for any other purpose than those listed above.

What Data Do We Collect?

We collect, store and use the following kinds of your data:

information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
information relating to any transactions carried out between you and us on or in relation to this website, including information relating to the supply of services;
information that you provide for the purpose of registering with the service provider (including name, address, email address and/or telephone number);
any usernames or identifiers on social media that you directly supply to us; and
any other information that you choose to send to us.

When Do We Collect Your Data?

We collect your data in the following situations:

When you visit our websites or speak to us on the phone;
When you request information about a product or service we advertise;
When you engage with us on social media;
When you contact us by any means; and
When you’ve given a third party permission to share the information with us

Recipients of Your Data

To allow us to provide our services to you and facilitate a referral to your chosen Service Provider, we also utilise other third parties to provide critical functions to our business. Your personal data will always be processed in strict confidence and we will take all reasonable steps to ensure that any third party has adequate security measures in place.

Providing our service: On submitting an enquiry to this website, your data is securely transferred to one of our Service Providers. They will handle your data in accordance with their own privacy policy, which we encourage you to read.

Our Systems and IT: we use third party firms who provide essential storage arrangements, software and support to our infrastructure
Analysis and personalisation: we use third party firms for analysis and to help personalise our website to customers, and potential customers to ensure they are provided with the best experience;
Reviews and Feedback: we may contact you via email to ask you to provide a review about the services which you have receive. We use an external company, Trustpilot to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for this purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.
Meeting our obligations: in certain circumstances we may be required to provide your data to a Regulator or other relevant body, for example the Information Commissioner’s Office or a law enforcement body.

We do not sell your data to third parties in any circumstances. We have carefully selected our third parties due to their commitment to keeping your data safe and their adherence to data protection requirements.

International Transfers

We may share your personal information outside the European Economic Area (EEA) where we have your consent, to comply with a legal duty, or where we work with a third party to enable us to provide our services, and they process information outside of the EEA. If we do share your information outside of the EEA with a third party, we will make sure that it is protected to the same extent as in the EEA. This includes through ensuring that the European Commission has made an ‘adequacy decision’ in respect of their data protection measures or, by putting in place a contract with the third party that means they must protect the personal data to the same standards as it would within the UK or the EEA (this may include defined model clauses).

In addition, some of the third party Service Providers we use that are based in the EEA may provide services which mean your data is transferred outside of the EEA. In any case, we ensure that there are appropriate security measures in place such as technical security, including encryption and restricted access to your data.

If you have any questions, please feel free to contact us for further information.

Personalising Your Experience

To help us to better understand you and provide you with the best user experience we may use the following personal information to create a profile of you:

Your contact information, such as first name, last name, and email address;
Device information, such as browser type and version, IP address, operating system and version;
Information about your visits to and use of our website such as number of page visits, length of page visits, clicks and other actions taken on our website; and
Any other information you chose to provide on our website.

This profile will enable us to personalise our website content to you, for example by changing the colour scheme, imagery or text presented on our website pages. We may share this information with third parties to support us with tailoring the content of our website to you. Where we work with a third party for this purpose an agreement will be in place to ensure your personal data is used only as we direct and is processed securely. We believe we have a legitimate interest to undertake this profiling and that does not adversely impact your rights. However, if you do not want us to use your personal information in this way you have a right to object to this and can let us know using the contact details within this policy.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

to the extent that we are required to do so by law;
in connection with any legal proceedings or prospective legal proceedings; and;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Cookies

We use cookies, as do most website providers, to help maintain website functionality and to manage your preferences. A cookie is a small text file that a website saves on your web browser or mobile browser when you visit a website. It enables the website to remember your actions and preferences (such as login, language selection, font size and other display preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.

Cookies are a widely used form of technology and most, if not all, websites will set cookies. Cookies may be used for various purposes, including:

User preferences, including language
Authentication: to identify the user once logged in, for the duration of a session
Analytics: to provide information about website use and user profile

Targeting adverts

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We also use cookies to remember your device so we can deliver more relevant advertising to you. This means that the cookie remembers you have visited our site and will show you advertising which is relevant.

We use a mix of cookies. Some of these are set by our website, to manage your preferences. We also use third party cookies. This includes Google Analytics, who gather all of your information on an anonymised basis. This allows us to make sure our website is the best it can be. Most third party cookies are on an anonymised basis, which means these organisations are not collecting any information that can be used to identify you.

We also integrate with social media providers, to help you to connect your account to our website and also to display advertising content which is relevant to you. These cookies use your personal data to deliver advertising which is relevant to your interests.

This is an overview of our cookie use which you can review to decide how best to manage your online privacy: Functional Cookies - these are always enabled as they are required for basic website maintenance. We cannot stop these from being set on your browser, but you can manage your preferences through your browser itself. Performance Cookies – These cookies allow us to improve the site’s functionality by analysing usage of our website on an anonymised basis. In some cases these cookies improve the speed with which we can process your request or allow us to remember site preferences you have selected. De-selecting these cookies may result in poorly-tailored recommendations and slow site performance. Social Media and Advertising Cookies – Social media cookies offer the possibility to connect you to your social networks and share content from our website through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our websites. This means the cookie will help show you adverts relating to your interests. De-selecting these cookies may result in seeing advertisements that are not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

You can easily accept or reject the cookies on this site by using the options available on our cookie banner. Please note, all of your data is handled in accordance with our privacy policy and you have data rights over how we handle your data, as explained above.

Third Party Websites

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes, although anything that will affect you will be communicated to you.

Complaints

We are Regulated by the Information Commissioner’s Office (ICO) in respect of our obligations to protect personal data. You have the right to make a complaint about our use of your data to the ICO, who will investigate this on your behalf. The ICO will only investigate complaints made within three months of your last contact with us.

You can contact the ICO through their website: https://ico.org.uk or by telephone: 0303 123 1113.