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Uswitch Broadband Awards: The Best Broadband Providers for 2021

Every year, the Uswitch Awards reveals the top players in the broadband market... and in 2021, there was one name that stood out above the rest.  

The Uswitch Awards are a great way for consumers to discover which are the best broadband providers in different categories, such as customer service, speed, price and TV. 

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If your broadband contract is about to end or you’re thinking about switching providers, stick around... the results may help you decide who to go with next!

We’ve done a quick round-up of the awards and the winners for 2021, so read on to find out who cleaned up at this year’s award ceremony.

Broadband Provider of the Year 

Winner: Plusnet 

Type: Public choice award 

Plusnet continues to succeed in the broadband market and it's because they provide their customers with a service they actually want.  

Good speeds, reliable connections, great customer service and amazing value... not to mention unlimited downloads, free router, line rental, no activation charges and short 12-month contracts, which most other major broadband providers don’t offer. 

Plusnet truly deserves to be crowned Broadband Provider of the Year.

Best Provider for Customer Service 

Winner: Plusnet 

Type: Public choice award 

Plusnet’s customer service standards are miles ahead of its competitors - winning this award for the eighth year running!  

Plusnet was voted into this position by the public and independent research conducted by Ofcom backs up the decision too.

It found that 93% of Plusnet’s customers said they were satisfied with their service. This is higher than any other broadband provider, including EE who scored 88%, and Sky and BT who both scored 86%.

Fastest Broadband Provider 

Winner: Virgin 

Type: Internal data award 

Is it any surprise that Virgin Media won this title yet again!? Virgin’s broadband offering only comprises full-fibre services with speeds starting from 108Mbps – making their average speeds are 9 x faster than Sky and BT.  

Not only that but Virgin's full-fibre packages are more widely available than any other major broadband provider. Virgin’s M600 deal is available to around 15 million UK premises, whereas TalkTalk and BT’s similar service is only available to 4 million UK households. 

Best Value Broadband Provider

Winner: Plusnet 

Type: Public choice award 

Wow – it's another win for Plusnet! This time it’s for their outrageously good value. 

Plusnet offers three main broadband packages: 

  • 10Mb for £18.99/month 

  • 36Mb for £22.99/month 

  • 66Mb for £25.99/month 

These prices are hard to beat and represent some of the cheapest deals on the market, compared to other major broadband providers. Not to mention all their deals come with unlimited data, line rental included and zero activation charges. 

Best Triple Play Provider 

Winner: BT 

Type: Public choice award 

BT won this award for their brilliant broadband, phone and TV services.  

Their broadband offering is one of the largest and most comprehensive, with six different speeds available. Their broadband packages are also completely customisable, so customers only pay for exactly what they need. 

Plus, BT is one of the major players for TV bundles, including unmatched Entertainment and Sport add-ons for a good price.  

Quad Play Provider of the Year  

Winner: BT 

Type: Public choice award 

A second win for BT! This award also includes their mobile offering. Again, it is truly comprehensive and also competitively priced! 

Customers can bundle any sim-only plan with their broadband deal, with 30GB of data from just £12 a month! 

Plus, BT’s family sim deals are a great option for large households - offering great savings and all the minutes and texts you need. 

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