Ofcom to Make Switching Broadband Providers Easier
Wednesday, 29th April 2020
How many of you haven’t switched broadband deals because it’s too complicated or too much hassle? Well, that could be about to change with Ofcom’s new switching proposals.
Research from Ofcom shows that more than four in ten people put off switching broadband packages. However, by not doing so, you could be left with significantly higher broadband bills. This is because most providers will increase your monthly rate after your contract comes to an end. And this is part of the reason Ofcom has called for easier switching processes between providers.
What’s the current switching process?
If a customer is switching between providers using the Openreach network, which covers BT, Sky and TalkTalk, the process is already quite straightforward. In this instance, the provider will manage the switch for you and make sure there isn’t a discrepancy between your old internet connection ending and the new one beginning.
The problem comes if a customer wants to change to a different broadband network like CityFibre, Gigaclear, Hyperoptic or Virgin Media. Then the switching process is left to the customer. Ofcom’s research states that more than a third of people are reluctant about communicating with both companies involved and that they worry about internet bills overlapping. Understandable!
What are Ofcom’s proposed changes?
Ofcom has stepped in and said enough is enough. They want to make switching easier no matter what provider you’re changing over to, or whether you’re switching from standard to a fibre broadband package. Great news for all UK households!
On top of that, they have called for compensation to be offered to customers if the provider fails to deliver a seamless switch and the customer is left without internet for more than one working day. Just goes to show how important being connected is nowadays!
Lindsey Fussell, Ofcom’s Consumer Group Director, said: “Switching broadband provider should be quick, simple and hassle-free.
“Our plans would make it even easier to shop around – putting an end to needless time and effort spent dealing with different broadband companies.”
Switching can slash your broadband bills
Here at Switchly, we encourage switching! Did you know that by changing providers when your broadband contract ends can save you up to £200 a year? This is because you’ll avoid the monthly price increase from your current provider and move to another cheaper broadband deal.
Until these new rules from Ofcom come into force, it’s still really important to switch. It might take a bit of organising but you could save yourself a heap of cash, which could go towards something else – like a holiday, maybe!
You can start searching a host of great broadband deals right now, just click here.