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Is Your Broadband Provider About to Raise Your Prices?

On 1 July 2021, Openreach increased its prices for 23 out of 26 of their broadband services – including TalkTalk and Plusnet. 

The Openreach price hike is said to be an attempt to recover the rising costs associated with the full-fibre rollout. It is also a move in which to encourage broadband providers to speed up their FTTP (fibre to the premises) or full-fibre rollout in order to hit targets, according to broadband provider Cuckoo.

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However, this means that around 12 million UK households could soon be slapped with price hikes, despite many being unable to access ultrafast speeds.

Why has Openreach increased its rates? 

Openreach has recently raised the rental prices of its old copper wiring network, which delivers ADSL and FTTC (fibre to the cabinet) internet of up to 80Mbps. This type of broadband is currently used by the majority of UK households. 

In addition to the copper network price hike came a reduction in price for Openreach’s full fibre network – which currently only covers 24% of the nation. 

The broadband provider, Cuckoo, has hit back at Openreach regarding their new price plan. They claimed that the network wants to incentivise providers to switch onto full fibre, yet it could hit the customer hardest as those that don't already receive full fibre could see their prices increase. 

Openreach argues it still offers good value for money, and that providers ultimately decide their own prices.

What to do if you’re unhappy with the price rise? 

If your broadband provider has written to you about a price hike, you don’t have to put up with the additional cost… there are two things you can do about it. 

1)    Haggle with your current provider 

The first option is to contact your broadband provider as soon as possible and tell them you’re unhappy with the new price. 

If the customer adviser doesn’t offer you an appropriate solution, you could threaten to cancel your contract. Your call will then most likely be passed onto their retention department who may offer you a cheaper deal or added extras to persuade you to stay. 

2)    Cancel your contract 

Whether you’re currently out of contract or mid contract, all customers are allowed to cancel without penalty if their price has increased unexpectedly. 

Broadband providers are required to give their customers 30 days’ notice of a price hike. Therefore, in order to leave without incurring a termination fee, you must cancel your current contract within that 30-day period.

Save £100s by switching to a new deal 

We know it might be slightly inconvenient to have to cancel your contract, but there are huge benefits to switching to a new broadband deal. 

Firstly, you will be getting the best rates on the market, which are reserved for new customers as a way of enticing them to switch. This means out-of-contract broadband customers could save as much as £300 over the course of their contract – which usually lasts for between 18-24 months. 

Secondly, you could get faster internet speeds for the same price... or less! As technology advances and the availability of full-fibre increases, the cost of superfast broadband is dropping. You could find that superfast fibre internet is now cheaper than your old ADSL broadband contract. 

Why not take a look at some of our best broadband deals today? Or for even more reasons to switch, check out our other article… 

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