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Don’t Fall Into These Traps: Top Broadband Customer Mistakes

Customer loyalty is all fine and well, but you don’t have to pay over the odds for your broadband or suffer with a poor service. You can switch broadband providers and get a better deal for less! 

There are a few traps that broadband customers fall into... and we’re not just talking about understanding the contract terms or reading the fine print.  

So, if you want to avoid unnecessary broadband headaches, take two minutes out of your day to read our suggestions.  

1. Sticking with a provider too long 

Let’s face it, when given the option, most people will stick with the same provider because it’s convenient. But people could end up paying more because they’ve been with the same provider for a while and, well, changing seems like a lot of hassle.  

Lengthy phone calls... hours of negotiating... and then there’s arranging for engineers to come and visit your property to install a new line.  

However, before you talk yourself out of saving money, remember that it doesn’t need to be this way. Switching broadband provider is easier than you may think.  

All you need to do is make a simple phone call or even chat to a provider’s customer service representative online and hey presto! A better broadband deal.  

Think about it this way, what’s an hour (if that!) out of your day to make a phone call. You could end up saving up to £20 a month or £240 a year!  

Click here and see how much you can potentially save on your broadband.  

2. Not knowing what your contract says 

Most broadband deals last 12, 18 or 24 months. Once this period is up, customers are automatically moved onto a rolling contract.  

However, there’s something that you may not know... many of the UK’s largest broadband providers increase their monthly prices once your contract has ended.  

If you don’t take the opportunity to switch broadband providers when your contract expires, you could end up paying much more for your broadband than you can afford.  

3. Not being aware of what providers are saying 

The government has had a major crackdown on how every provider communicates with their customers. Ofcom, the UK’s communication regulator, has laid down the law, instructing providers that they need to tell customers that their contracts are coming to an end. 

More recently, major broadband providers – like BT, Sky and TalkTalk – have outlined plans to make sure that their customers aren’t being overcharged on their broadband.  

Now, this may be welcomed by some customers across the UK, but none one of the major providers have said that they intend to reduce the cost of their broadband.  

The Takeaway 

There are a few broadband traps that customers can fall into. The good news is that now you know some of them, you’ll be able to do something about it. 

There are many great broadband deals around, you just need to know where to look! So, if you feel like you’ve stuck with a provider for too long, aren’t sure of the duration of your contract or have had little to no communication with your provider, why not make a change today? 

Want to find great broadband deal in your area? Click here to discover our deals.  

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