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Does Your Broadband Bill Feel Like a Financial Burden? 4 Ways To Lower It

You’re not alone if you feel like your broadband bill is weighing down your finances. In fact, one in six people in the UK feel exactly the same! 

According to a recent survey conducted by Citizens Advice, 16% of adults are struggling to pay their broadband bills. This comes at a time when households are more reliant than ever on their internet connection due to the Coronavirus pandemic.  

Whether it’s for remote working, keeping in touch with loved ones, homeschooling or entertainment purposes like streaming TV shows and movies, staying connected is crucial… but it can come at quite a hefty cost. 

The average household in the UK is paying around £37 a month for a landline and broadband connection. 

Unfortunately, for those on a low income, this could make up a high proportion of their wage along with all their other necessary expenses and there could be as many as 2.3 million people behind on their broadband bills.

What has the Government said about this issue? 

A spokesperson for the Department for Digital, Culture, Media & Sport (DCMS) said: “We brokered a deal with the major telecoms providers who have committed to support those finding it difficult to pay their bills. This includes ensuring customers are fairly treated and offering generous mobile and landline packages to vulnerable customers. 

“We continue to encourage providers to go further on fixed broadband and offer a social tariff to those on low incomes during these challenging times.”

The 4 best ways to lower your broadband bill 

1. Switch if you’re out-of-contract 

It is estimated there are around 5.38 million households who are out-of-contract with their current broadband provider. That means there are around 5.38 million households who could be overpaying for their internet!

If you’re out-of-contract, we urge you to switch immediately as it is one of the most effective ways of reducing your broadband bill. It could save you up to £300 a year!  

2. Negotiate a better deal 

Not willing to switch providers? At least try to negotiate a better deal!

By looking at what other cheaper deals are available on the market and presenting this to your current broadband provider, you will open up the conversation of reducing your bill. For more tips on haggling, read our five golden rules. 

3. Reduce your package 

If you have superfast, fibre-optic broadband with all the fancy extras, you could think about cutting down your package.  

Faster speeds usually cost more and you may not need lightning-fast internet. Remember, Netflix only requires 1.5Mbps of sustained bandwidth to work, and iPlayer needs 2Mbps to play standard-definition content or 3Mbps for high-definition.

4. Consider going on a low-income broadband plan 

If you have limited income or receive benefits, including Income Support, Pensions Credit or Universal Credit, you may be able to get an affordable, means-tested broadband plan. 

BT is one of very few providers to offer this service. Named BT Basic, it costs just £10.07 a month for broadband and £5.16 a month for line rental.  


As a final word, if you are struggling to pay for your broadband bill, please speak to your provider as soon as possible.

They may be able to offer you a way forward, such as payment breaks and flexible payments. You'll need to pay your bill eventually, but at least it eases the pressure for a while and allows you time to sort out your finances.